When making an order with us, please ensure delivery and billing addresses as well as other contact information are correct and accurate. Customers who provide an incorrect or inaccurate delivery address we cannot refund for. If the customer realises there is an error in the delivery details once they have placed an order, we encourage them to contact us as soon as possible. All prices are in GBP (£).
All products bought online from Cluster Headache Awareness has a 14 day return period from the date the item has been received by the buyer. If you do decide to return an item to us, please let us know by email.
We reserve the right to refuse a refund for any items returned misused, damaged, incomplete, or otherwise returned in a different condition to the original sale. Unless expressly stated or otherwise agreed prior to purchase, buyers must cover all return costs on order cancellations for any reason.
Postage & Delivery
We endeavour to dispatch stock within 48 hours of receiving cleared payment using Royal Mail (not including weekends or bank holidays) although this is not guaranteed, and you will be notified if there is any delay. Once the item has been dispatched, we cannot be held responsible for any service delays of Royal Mail.
We ship internationally but we are not liable for any import taxes, duties or customs charges incurred by the buyer. These are the sole responsibility of the buyer and in the unfortunate event of an international order being returned to us, we cannot refund customs charges, or import duties/taxes.
Cluster Headache Awareness are not liable to give any compensation apart from refunding you the amount you paid for any items being returned. We shall also not be liable in any way for acts, failures, omissions or delays resulting in issues such as (but not limited to) loss of sales, business, profits, reputation, business interruption or any other losses.
This document was last updated on 1 September, 2017.