We have developed this policy so that you may feel confident about the privacy and security of your personal information.

Use of personal information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

How we use your information

We may use your information supplied to:

  • improve customer service – information you provide helps us respond to your customer service requests and support needs more efficiently.
  • personalise user experience – we may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
  • improve our site – we may use feedback you provide to improve our products and services.
  • process payments – we may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

How we protect your information

We take the protection of your information very seriously. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our site. The handling of personal payment details when ordering from us is handled by PayPal [Europe] S.à r.l. et Cie, S.C.A. (PayPal). PayPal has their own privacy policy and uses SSL encryption to ensure protection of your payment details. Personal payment details, such as credit/debit card or bank details, are not shared with us by PayPal. No personal payment details are collected or stored by us apart from users’ email addresses used for PayPal transactions where necessary.

Sharing your personal details

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users. We will not share your any of your details with anyone unless legally obliged to by law.

Web browser cookies

Our site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

Your acceptance

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use this site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: contact@chawareness.org.uk.

This document was last updated on 1 September, 2014.